Our Catering Company Policies

Basic Ordering Information
Orders can be placed over the phone, by fax or by email. An emailed confirmation will
be sent within 24 hours. Please contact us if you have not received it in that timeframe.

You must confirm your final number of guests at least 48 hours prior to the day of your event.
Groups of over 100 people require a confirmation 5 business days prior to the day of the event.
After this timeframe, you may increase, but not decrease your guest count. 

We do require a minimum order of $150.00 unless otherwise specified.
All menus and prices are subject to change based on product availability.

An operations fee is added to every order. This fee includes a fuel surcharge, delivery and cleanup.
The fee may also vary depending on the venue that you have selected and their catering requirements.

Payment Methods
We accept most major credit cards, checks and cash. Corporate accounts may be permitted a
30 day billing cycle, based on management discretion. All accounts past due will be assessed a
2% late charge for every day the account remains  overdue. Accounts over 120 days past due
will be sent to collections.

A $150.00 non-refundable deposit can be placed at any time to hold a date. 
This deposit will be applied to the final contract.

A 50% deposit is required 30 days prior to the event. If cancellation occurs 15-30 days prior to
the event, 50% of the deposit will be returned. If the cancellation occurs 14 days or less prior to
the event, the full deposit will be non-refundable.

Final balance is due on the day of your event. 
If a corporate billed accounts needs to cancel an order, 48 hour notice is required.
Any cancellation that occurs with less notice will be subject to the full charges for that event.

Catering Service
Our service staff consists of the following:

Catering Service personnel—those who will conduct buffet or plated Service
(Recommended for any event over 30 people or utilizing china)

Scullery service—those who will plate meals and prepare food on-site

Floor captains—those who will oversee plated service
(1 required for every 100 people)

Scullery Captains—those overseeing plated service and food service

Banquet Captains—the overall manager of your event 
(Required for most events)

Cost:           $20.00 per hour for catering service and scullery service
               $22.00 per hour for floor captains and scullery captains
               $25.00 per hour for banquet captains and chefs